Privacy Policy

Our privacy policy applies to the group of companies operating under the Quealy & Co brand. Data is shared amongst the Quealy & Co group of companies from time to time. The legal entities in the group are Copperside Ltd, Quealy & Co Residential Ltd & Quealy & Co Financial Services Ltd.

What information do we collect?

We may collect information about you by completing forms on our site or by corresponding with us by phone, email or otherwise. The information you give us may include (but is not limited to) your name, address, email address, phone number or other contact information, and the records and contents of any correspondence and communications you have with us or any feedback which you leave for us.

• Technical information, including but not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet;
  
  
• Information about your visit, including but not limited to the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
  
  
• We routinely record phone calls for training and quality assurance purposes. These recordings help us improve our services and ensure that we provide the best possible experience to our customers. Please note that recorded calls are not used for marketing purposes. Your privacy is important to us, and we are committed to handling your information responsibly.

How will we use the information?

Our use of such personal data is subject to data protection law.

We mainly use your personal data to provide you with information or services you have requested. We may also use it for any other purpose for which you give your consent. For example, we may send you additional information about the firm or its services, if you have consented to us doing so.

We may also use it for other normal purposes connected with our work. For example, we will use your information to update our own business records, complete statutory returns, and otherwise comply with our regulatory obligations.

Will we share information about you with anyone?

Any of the information we collect from you may be used in one of the following ways:  

• To personalize your experience (your information helps us to better respond to your individual needs) ;
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.
• The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we disclose any information to outside parties?  

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Where do we store your information? 

The information we collect from or about you may be transferred to, and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By using our website, or otherwise submitting your personal information to us, you agree to this transfer, storing or processing.

Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.

Online Privacy Policy Only  

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website privacy policy. 

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.